Zera Jewellery – Sales, Return & Refund Policy
ALL SALES ARE FINAL
Please note that all sales with Zera Jewellery are final.
CANCELLATION / RETURN POLICY
We do not accept cancellations or returns once products are purchased.
REFUND / EXCHANGE POLICY (IF APPLICABLE)
Products are eligible for store credit only if they are damaged during transit or incorrectly shipped.
DAMAGES AND ISSUES
Please inspect your order within 24 hours of delivery. If your item is defective, damaged, or the wrong product was sent, contact us immediately at info@zerajewellery.com. Your satisfaction is our priority, and we will work to resolve any issues promptly.
ONLINE ORDER RETURNS & EXCHANGES
Returns or exchanges for online orders will only be accepted if:
• Your order was damaged during transit, or
• You received an incorrect product.
Items must be returned exactly as received: unworn, in original packaging, with all tags intact.
For all other requests (not related to damage or wrong product), all shipping costs are the customer’s responsibility.
UNBOXING VIDEO REQUIREMENT
To process a damage claim, an unedited unboxing video is mandatory:
• The video must show the entire unboxing process, from opening the package.
• The damage or issue must be clearly visible.
This ensures smooth validation and resolution of your claim.
RETURN SHIPPING LABEL
A return shipping label will only be provided if the issue is our error (e.g., wrong item sent or defective product). Once issued, the product must be shipped back within 48 hours.
STORE CREDIT OR REPLACEMENT
Once we receive and inspect your returned item, we will notify you of the outcome. If approved:
• A replacement will be sent (subject to availability), or
• If a replacement is not possible, store credit will be issued, valid for 3 months.
REFUND TIMELINES
Approved refunds may take time to reflect in your bank or credit card account. If more than 15 business days have passed since approval, contact info@zerajewellery.com.
NON-ACCEPTABLE REASONS FOR REFUND OR RETURN
We cannot accept returns or refunds for:
• Change of mind or preference
• Accidental order placement
• Courier delays
• Order arriving after a specific event or occasion
• Slight variations in color, tone, or texture due to handcrafted items or photography
• Minor metal filling over stones due to handcrafting
• Jewelry size not meeting expectations
• Incorrect or outdated delivery address, including PO Boxes
• Refused packages or failed delivery attempts
CANCELLATIONS
Unprocessed orders may be eligible for store credit, but custom/made-to-order items cannot be canceled.
ADDITIONAL NOTES
• Some earrings may have intentionally bent stems to prevent breakage—this is not considered damage.
• Minor issues like beads or stones falling off can be fixed easily and do not qualify for return/refund.
• Colors, shades, and textures may slightly vary from product images; we strive for 99% accuracy.
• Back chains or ropes added by Zera Jewellery are complimentary; any damage to these will not be considered a defect.
Items are thoroughly inspected before shipping. If there are any issues, please contact info@zerajewellery.com within 24 hours of delivery. Issues reported after 24 hours cannot be investigated.